tngslot Privacy Policy

1. Introduction and Scope

This Privacy Policy is published by tngslot and applies to all users who visit, register for or use the services provided through the tngslot website. This policy describes the types of personal information we collect, the methods of collection, the purposes of use, who may access that information, your rights as a data subject, and how we protect your privacy.

By registering an account or continuing to use tngslot services, you acknowledge that you have read, understood and agreed to the provisions set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact the support team to close your account.

2. Types of Personal Information Collected

In operating a safe and responsible online gambling platform, tngslot needs to collect certain personal information from its members. The information we collect can be divided into several categories:

2.1 Identity and Account Information

• Full name as shown on MyKad or a valid identification document
• Identification card number (MyKad) or passport number
• Date of birth (to verify the minimum age requirement of 21 years)
• Account username and password (passwords are stored in hashed form)
• Registered mobile phone number
• Active email address

2.2 Financial and Transaction Information

• E-wallet account number (Touch 'n Go eWallet, ShopeePay) or bank account number for FPX transactions
• Deposit and withdrawal history in your tngslot account
• Transaction records and betting activity on the platform
• Cryptocurrency wallet information (USDT, BTC, ETH) if you use this payment method

2.3 Technical and Usage Information

• Your device's IP address when accessing the tngslot platform
• Web browser type and operating system used
• Cookie data and session identifier
• Login time logs, game activity and session duration
• Geolocation information at the country/state level (not precise GPS) for regulatory compliance purposes

3. Purposes for Using Personal Information

tngslot uses the personal information collected solely for legitimate purposes and in line with data minimisation principles. The main purposes of use are as follows:

• Account Management: Creating, verifying and maintaining member accounts, including the identity verification (KYC) process required by the licensing body.
• Transaction Processing: Processing deposits, withdrawals, bonus management and all financial matters related to your account.
• Platform Security: Detecting and preventing fraud, multiple account use, money laundering and other security threats.
• Customer Support: Providing technical assistance and 24/7 support to members in Malay and English.
• Legal Compliance: Fulfilling regulatory obligations, including reporting to international licensing bodies and maintaining transaction records.
• Responsible Gambling: Monitoring gambling patterns and identifying members who may need support related to responsible gambling.
• Service Communications: Sending important notifications relating to accounts, policy updates and security information.
• Marketing (with consent): Sending promotional information, bonuses and exclusive offers to members who have given their consent.

4. Sharing Information with Third Parties

tngslot takes seriously our responsibility not to disclose your personal information to outside parties without good reason. However, there are limited situations where information sharing may occur:

4.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform, including payment solution providers, game software providers and technical infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your information for the purposes specified in their contracts with tngslot.

4.2 Legal and Regulatory Compliance

tngslot may need to disclose personal information to regulatory authorities, licensing bodies or law enforcement agencies when required to do so by applicable law, court order or directive from a competent regulatory body.

4.3 Business Transfers

In the event of a merger, acquisition or transfer of business assets, members' personal information may be transferred to the relevant new entity. In such situations, members will be notified in advance and the corresponding privacy policy will continue to be observed.

5. Use of Cookies and Tracking Technologies

The tngslot website uses cookies and similar tracking technologies to improve the user experience, maintain login sessions, analyse usage patterns and ensure platform security.

5.1 Types of Cookies Used

• Essential Cookies: Required for basic website functions, including login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how members interact with our platform for service improvement purposes.
• Functional Cookies: Store your personal preferences such as preferred language and account settings for ease of use.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and security of the tngslot platform.

6. Your Rights as a Data Subject

As a tngslot member, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of any inaccurate or outdated information in your account.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to record-keeping obligations required by law.
• Right to Restrict Processing: You may request that we limit the processing of your information in certain situations.
• Right to Object: You may object to the processing of your information for certain purposes, including direct marketing.
• Right to Data Portability: You may request that information you have provided to us be transferred in a machine-readable format.

To submit any request relating to the rights above, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Security Measures

tngslot continually invests in security infrastructure to protect members' personal information. Among the security measures we practise:

• SSL/TLS encryption protocols for all communication between your browser and tngslot servers
• Encryption at rest for stored sensitive data
• Role-based access control for internal staff
• Regular security audits and penetration testing by independent third parties
• 24/7 monitoring to detect suspicious or unauthorised activity
• Clearly documented security incident response procedures

Although we take all reasonable steps to protect your information, no digital security system can guarantee absolute security. You are also encouraged to use a strong password, not share your login details with anyone, and contact us immediately if you suspect your account has been compromised.

8. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be stored or processed on servers located in countries other than Malaysia. In such cases, tngslot ensures that any cross-border data transfer is carried out with adequate safeguards, including the use of standard contractual clauses or data transfer mechanisms recognised by regulatory bodies.

We only work with infrastructure providers that comply with high data security and privacy standards, and our contracts with them provide a level of protection equivalent to what we extend to you.

9. Child Protection and Age Limit

tngslot services are strictly for individuals aged 21 and above only. tngslot does not intentionally collect or store personal information from any individual below the age of 21. Our account registration process includes strict age and identity verification to ensure compliance with this requirement.

Should we find that information from a person below 21 years of age has been collected unintentionally, that account will be suspended and the relevant information will be deleted as soon as possible. Any winner confirmed to be below the stipulated age limit is not entitled to claim those winnings.

10. Amendments to This Privacy Policy

tngslot reserves the right to amend this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or industry practices. Any material amendments will be communicated to members at least 14 days before taking effect via registered email or in-platform notification.

Continued use of tngslot services after the effective date of such amendments will be considered as your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed of our current policy.

11. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the tngslot Data Protection Officer (DPO) team through the following channels:

• 24/7 Live Chat: Available directly on the tngslot platform in Malay and English
• Support Email: [email protected]

We will endeavour to respond to every privacy-related enquiry within a reasonable timeframe. For more complex requests such as data deletion or data transfer, additional identity verification may be required before the request can be processed.